Question 1

When does the first collection launch?

Accepted Answer

We're finalizing the launch collection and its packaging, so we're holding off on a hard date until everything is ready. Waitlist members are the first to hear the launch date — you'll get the exact launch-day email 24 hours before the public release, plus a 20% discount code that's valid for the first 14 days.

Question 2

What products are in the first collection, and how much do they cost?

Accepted Answer

Three products: the Cucumber Daily Cleanser ($32 / 8 oz), the Bakuchiol Face Serum ($39 / 1 oz), and the Hydrating Face Moisturizer ($37 / 2 oz). Each is sold individually (plus $8.50 shipping), or together as the Radiance Trio for $99 with free shipping.

Question 3

Where do you ship, and how much does shipping cost?

Accepted Answer

Shipping and handling is a flat $8.50 per product, and the Radiance Trio ships free. Once ordering opens, you'll always see your final shipping total before you pay — nothing hidden.

Question 4

What's your return and refund policy?

Accepted Answer

30-day satisfaction guarantee on every product, opened or unopened. If a formula doesn't work for your skin, email sapphireskin2023@gmail.com with your order number and we'll issue a full refund — no return shipping required.

Question 5

Will there be sample sizes or a trial set?

Accepted Answer

Yes. A three-piece discovery set with 5–10 ml of each product will be offered for $18 starting on launch day. Waitlist members get one complimentary discovery set with any full-size order during the first week.

Question 6

Are the products good for sensitive or reactive skin?

Accepted Answer

We selected the collection with reactive skin in mind, but sensitivities are individual, so we don't make blanket "safe for everyone" claims. The full ingredient list for every product is published so you can check it against your own triggers before you buy. If you're watching for a specific ingredient — synthetic fragrance, sulfates, or anything else — check the published list or email us and we'll confirm whether it's in a given product.

Question 7

Can I use these products during pregnancy or while breastfeeding?

Accepted Answer

We publish the full ingredient list for every product so you can review it with your OB/GYN or dermatologist — that's the safest way to check during pregnancy or breastfeeding. We can't give medical advice, so please run any new routine past your provider before starting.

Question 8

Who makes the products?

Accepted Answer

The launch products are manufacturer-made private-label formulas. We work with a private-label manufacturer that develops and produces them, and its QA process tests each production batch before release. Sapphire Cove doesn't formulate, manufacture, or lab-test in-house — our role is choosing the collection, publishing the ingredient information, and supporting you directly.

Question 9

Is a subscription required, or are products sold one-off?

Accepted Answer

No subscription is required. Every product is available as a one-time purchase. We'll offer an optional refill reminder email at checkout — you can ignore it, and nothing auto-bills.

Question 10

How do I unsubscribe or update my email?

Accepted Answer

Every email includes a one-click unsubscribe link at the bottom. To change the address on file or remove yourself entirely, reply to any Sapphire Cove email or write to sapphireskin2023@gmail.com.

Question 11

How do you handle my email and data?

Accepted Answer

Your name and email are stored only to send waitlist updates and order information. We do not sell, rent, or share your data with third-party marketers. See our privacy policy for the full detail, including data retention and deletion requests.

Question 12

I have a question that isn't here.

Accepted Answer

Email sapphireskin2023@gmail.com and you'll hear back from a real person, usually within one business day.

Frequently asked questions

Frequently Asked Questions

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